Selected Publications. Also available in the Norwegian Research Information Repository (NVA)
Pappas, I.O., Vassilakopoulou, P. (2025). Human Value Alignment in
AI. In: Xu, W. (eds) Handbook of Human-Centered Artificial Intelligence, 1-33 .
Springer, Singapore. https://doi.org/10.1007/978-981-97-8440-0_7-1
Kotsialos, A., & Vassilakopoulou, P. (2025). AI Alignment as Infrastructuring: Sociotechnical Deliberations in the Age of AI. In Proceedings of the 10th International Conference on Infrastructures for Healthcare. European Society for Socially Embedded Technologies (EUSSET). https://doi.org/10.48340/ihc2025_pd013
Schmager, S., Pappas, I., & Vassilakopoulou, P. (2025). Human-Centered AI Design Principles for the Public Service Domain: An Action Design Research Study. In 58th Hawaii International Conference on System Sciences. ISBN: 978-0-9981331-8-8. HICSS, 5509-5518.
Schmager, S., Pappas, I. O., & Vassilakopoulou, P. (2025). Understanding Human-Centred AI: a review of its defining elements and a research agenda. Behaviour & Information Technology, 1-40. https://doi.org/10.1080/0144929X.2024.2448719
Schmager, S., Gupta, S., Pappas, I., & Vassilakopoulou, P. (2024). Designing for AI transparency in public services: A user-centred study of citizens’ preferences. Lecture Notes in Computer Science (LNCS), 14720, 237-253. https://doi.org/10.1007/978-3-031-61315-9_17
Schmager, S., Pappas, I., & Vassilakopoulou, P. (2024). Citizens-Focused Design Principles for Human-Centered AI in Public Services. AMCIS 2024 Proceedings. ISBN: 978-1-958200-11-7. Association for Information Systems (AIS).
Akbarighatar, P., Pappas, I., Vassilakopoulou, P., & Purao, S. R. (2024). Responsible AI Principles: Findings from an Empirical Study on Practitioners’ Perceptions. Proceedings of the 29th UK Academy for Information Systems (UKAIS) International Conference. ISBN: 978-1-7390875-1-7. Association for Information Systems (AIS).
Wang, F. W. B., Pappas, I., & Vassilakopoulou, P. (2024). Operationalizing Algorithmic Fairness: Empirical Study and Framework Proposal. Proceedings of the 29th UK Academy for Information Systems (UKAIS) International Conference. ISBN: 978-1-7390875-1-7. Association for Information Systems (AIS)
Schmager, S., Grøder, C. H., Parmiggiani, E., Pappas, I., & Vassilakopoulou, P. (2024). Exploring citizens’ stances on AI in public services: A social contract perspective. Data & Policy, 6. https://doi.org/10.1017/dap.2024.13
Lanamäki, A., Väyrynen, K., Hietala, H., Parmiggiani, E., & Vassilakopoulou, P. (2024). Not Inevitable: Navigating Labor Displacement and Reinstatement in the Pursuit of AI for Social Good. Communications of the Association for Information Systems, 55, 831-845. https://doi.org/10.17705/1CAIS.05531
Akbarighatar, P., Pappas, I., & Vassilakopoulou, P. (2023). Practices for Responsible AI: Findings from Interviews with Experts. Proceedings of the 29th Americas Conference on Information Systems (AMCIS). ISBN: 978-1-958200-05-6. Association for Information Systems (AIS).
Akbarighatar, P., Pappas, I., & Vassilakopoulou, P. (2023). A sociotechnical perspective for responsible AI maturity models: Findings from a mixed-method literature review. International Journal of Information Management Data Insights, 3(2), 100193. https://doi.org/10.1016/j.jjimei.2023.100193
Eriksson, C., Olsen, K. M. M., Schmager, S., Pappas, I., & Vassilakopoulou, P. (2023). Human-AI Collaboration in Public Services: The Case of Sick Leave Case Handling. Lecture Notes in Computer Science (LNCS), 14316, 41-53. https://doi.org/10.1007/978-3-031-50040-4_4
Arnarsson, R. T., Ellingsen, M., Pham, Q.-A. N., Sterkenburg, J. J. V., Cappelen, G., Hochwarter, S., & Schmager, S. (2023). Facilitating Responsible Use of Artificial Intelligence in the Public Sector Through Guidelines for Human- AI Interaction. Reports of the European Society for Socially Embedded Technologies (EUSSET). https://doi.org/10.48340/ihc2023_pd029
Ellefsen, E., Foss, O. K., & Vassilakopoulou, P. (2023). Enhancing Smartwatches through Value-Sensitive Design: Fostering Immediate Usefulness and Value Sensitization. European Society for Socially Embedded Technologies (EUSSET). https://doi.org/10.48340/ihc2023_p017
Schmager, S., Grøder, C. H., Parmiggiani, E., Pappas, I., & Vassilakopoulou, P. (2023). What do citizens think of AI adoption in public services? Exploratory research on citizen attitudes through a social contract lens. Proceedings of the 56th Annual Hawaii International Conference on System Sciences. ISBN: 978-0-9981331-6-4. HICSS, 4472 – 4481.
Pappas, I. O., Vassilakopoulou, P., Kruse, L. C., & Purao, S. (2023). Practicing effective stakeholder engagement for impactful research. IEEE Transactions on Technology and Society, 4(3), 248-254. https://doi.org/10.1109/TTS.2023.3296991
Pappas, I. O., Mikalef, P., Dwivedi, Y. K., Jaccheri, L., & Krogstie, J. (2023). Responsible Digital Transformation for a Sustainable Society. Information Systems Frontiers, 1-9.
Vassilakopoulou, Polyxeni; Haug, Arve; Salvesen, Leif Martin; Pappas, Ilias (2023). Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government. European Journal of Information Systems. ISSN: 0960-085X. doi:10.1080/0960085X.2022.2096490.
Tasoulis, K., Pappas, I. O., Vlachos, P., & Oruh, E. S. (2023). Employee reactions to planned organizational culture change: A configurational perspective. Human Relations, 00187267231183305.
Queiroz, M. M., Fosso Wamba, S., Raut, R. D., & Pappas, I. O. (2023). Does Resilience Matter for Supply Chain Performance in Disruptive Crises with Scarce Resources?. British Journal of Management.
Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K.,…Pappas, Ilias … & Wright, R. (2023). “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy. International Journal of Information Management, 71, 102642.
Vassilakopoulou, P., Parmiggiani, E., Shollo, A., & Grisot, M. (2022). Responsible AI: Concepts, critical perspectives and an Information Systems research agenda. Scandinavian Journal of Information Systems, 34(2), 3.
Grøder, C., Schmager, S., Parmiggiani, E., Vassilakopoulou, P., Papavlasopoulou, S. & Pappas, I.O. (2022) Educating about Responsible AI in IS: Designing a course based on Experiential Learning. International Conference on Information Systems (ICIS2022). Copenhagen, Denmark
Dwivedi, Yogesh K.; Hughes, Laurie; Baabdullah, Abdullah M.; Ribeiro-Navarrete, Samuel; Giannakis, Mihalis; … Pappas, Ilias,… O. Wamba, Samuel Fosso (2022). Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy. International Journal of Information Management. ISSN: 0268-4012. 66doi:10.1016/j.ijinfomgt.2022.102542.
Kabudi, Tumaini; Pappas, Ilias; Olsen, Dag Håkon (2021). AI-enabled adaptive learning systems: A systematic mapping of the literature. Computers & Education: Artificial Intelligence (CAEAI). 2 (2021). s 1 – 12. doi:10.1016/j.caeai.2021.100017.
Mygland, Morten Johan; Schibbye, Morten; Pappas, Ilias; Vassilakopoulou, Polyxeni (2021). Affordances in Human-Chatbot Interaction: A Review of the Literature.. Lecture Notes in Computer Science (LNCS). ISSN: 0302-9743. 12896s 3 – 17. doi:10.1007/978-3-030-85447-8_1.
Choudrie, Jyoti; Patil, Shruti; Kotecha, Ketan; Matta, Nikhil; Pappas, Ilias (2021). Applying and Understanding an Advanced, Novel Deep Learning Approach: A Covid 19, Text Based, Emotions Analysis Study. Information Systems Frontiers. ISSN: 1387-3326. doi:10.1007/s10796-021-10152-6.
Dennehy, Denis; Pappas, Ilias; Wamba, Samuel Fosso; Michael, Katina (2021). Guest editorial: Socially responsible information systems development: the role of AI and business analytics. Information Technology Journal. ISSN: 1812-5638. 34 (6). s 1541 – 1550. doi:10.1108/ITP-10-2021-871.
Meadows, Maureen; Merendino, Alessandro; Dibb, Sally; Garcia-Perez, Alexeis; Hinton, Matthew; Papagiannidis, Savvas; Pappas, Ilias; Wang, Huamao (2022). Tension in the data environment: How organisations can meet the challenge. Technological Forecasting and Social Change. ISSN: 0040-1625. 175doi:10.1016/j.techfore.2021.121315.
Al-Musawi, Ali Saad Jawad; Yang, Erik; Bley, Katja; Thapa, Devinder; Pappas, Ilias (2021). The Role of Citizens’ Familiarity, Privacy Concerns, and Trust on Adoption of Smart Services. NIKT: Norsk IKT-konferanse for forskning og utdanning. ISSN: 1892-0713. 2021 (2).